Coaching for Success
How to Coach Your Staff to be Successful
Managing, Motivating (and even firing) for Improved Employee Performance
This valuable program is designed to help you become a better coach, manager, and motivator. Your role as a coach is crucial and delicate – you have to set expectations for performance, yet work with each employee as an individual to nurture growth, development and achievement. We want to help you understand the nuances and equip you with state-of-the-art coaching skills.
One of your most difficult jobs as a manager is to coach up your workforce and bring out the best in everyone you manage – to help foster theirs and your success. Managers who learn how to successfully do this have longer and stronger careers than those who cannot or will not expand their coaching skills. The lessons and techniques described in this program can help you improve your interactions with your employees and improve your management approach to help distinguish your organization from the competition.
When companies treat their employees well, coach them effectively, and continually work to motivate empowered performance... everyone wins. But it is not easy.
MOTIVATE EMPLOYEES BY RECOGNIZING THEIR ACCOMPLISHMENTS DAY IN AND DAY OUT.
A successful manager creates an environment where employees, from the highest performers to those struggling to achieve, understand that YOU are there to serve them—to put them first—and bring out the best in them.
This valuable program is designed to help you because your role as coach is crucial and delicate—to set expectations for performance, yet help each individual employee to nurture growth, development, and achievement. The training and techniques outlined in this program will help you and your entire organization succeed in the face of any obstacle, through using these 4 steps:
1. Improving your daily interactions with your employees
2. Helping employees perform at a higher level
3. Creating and managing effective teams
4. Providing skills necessary for working with poor performing and problem employees
DID YOU KNOW: Most underperforming employees do so because they lack a clear understanding of what is expected of them.
Ignoring poor performance can become infectious and affect the entire team and your organization. Continuing to keep such employees is a disservice to your other employees. The Coaching for Success program uses this 4 “action-oriented” approach.
John Tschohl
Customer Service Global Leader
Author of the First in the World Customer Service Program
Service Strategy Consultant
Internationally recognised Customer Service Strategist
Best Selling Author
Called the "Guru of Customer Service" by USA Today and Entrepreneur Magazines