Customer Service Bootcamp for all Employees

Customer Service Bootcamp for is the highest standard in professional customer service. In our competitive environment you need to stand out from your competitors. This course will help train all staff in what it truly means to provide extra-ordinary customer service for professionals.

This course achieves a positive transformation in employees by

  • increasing awareness of customer needs
  • improving skills for dealing with customers
  • increasing employee’s self-worth
  • improving communications and cooperation with other employees.

The ultimate result is amazing customer service by your staff that can equate to increased profits!

We are living in the age of the consumer.

There's no denying it—the way of the world has changed significantly. Gone are the days when brands had control over the market because of the lack of competitors or because of consumers who were satisfied easily.

Demand and supply aren’t the same anymore

Today, the demand for different products/services is usually met within a noticeably short window of time, making it exceedingly difficult for any brand to cause disruption. The competition is huge—and in a market that shows customers different services and brands at virtually the same rate, they will prefer one that offers good customer experience.

The biggest demand in the market is that of excellent Customer Experience.

Experience is the new economy

Your brand needs to be able to reach your potential consumers right where they are, at a time of their convenience. Thanks to digitisation and eCommerce, they have the biggest mall on their fingertips.

Customer experience has become the new differentiator for success. It has become the thing consumers value the most. This is what will retain them.

Course objective

The Customer Service for Professionals Experience, this course covers all the topics below (among more):

There are 15 modules:

  • 4 Managers Modules
  • Why do we do the things that we do?
  • Feeling good about yourself
  • Treat people with respect
  • The quality of your work
  • Doing more than the minimum
  • The language of caring communication
  • How is your image?
  • What does the customer need?
  • The art of satisfying customers
  • Quality service to others
  • Handling Complaints

Arm yourself with the right insights and go win your consumer!

Gillia Liverpool-Roberts

HR Consultant and Trainer

Gillia is an independent Human Resource, Management Consultant with deep experience in both the public and private sectors in Trinidad and the Caribbean region. She is the principal consultant of GLR HR Consulting Limited. She is internationally certified in Competency-Based Management and partners with the Canadian-based Human Resource Systems Group as an associate consultant in the delivery of CBM workshops.

Gillia is a highly competent professional with over 25 years’ experience of diversified management consulting and industry and “hands-on” experience with an emphasis on issues affecting strategic positioning; strategy articulation; broad/team-based compensation; reward and recognition; and organizational research, analysis, recruitment & selection, induction & orientation, training & development, labour laws, compensation management, performance management, career management, manpower planning, business planning specifically with companies within the Financial, Energy and Manufacturing sectors.

She led the human capital team at Ernst & Young Caribbean in Trinidad and Tobago.

John Tschohl

Customer Service Global Leader

Author of the First in the World Customer Service Program

Service Strategy Consultant

Internationally recognised Customer Service Strategist

Best Selling Author

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(Email [email protected])