个人企业主与客户服务之间的密切联系


Customer Service Relationship Connections for the Retail Sector


A Retail Experience that your customers feels achieves a positive transformation in employees by

  • increasing awareness of customer needs
  • improving skills for dealing with customers
  • increasing employee’s self-worth
  • improving communications and cooperation with other employees.

The ultimate result is amazing customer service by your staff that can equate to increased profits!

We are living in the age of the consumer.

There's no denying it—the way of the world has changed significantly. Gone are the days when brands had control over the market because of the lack of competitors or because of consumers who were satisfied easily.

Demand and supply aren’t the same anymore

Today, the demand for different products/services is usually met within a noticeably short window of time, making it exceedingly difficult for any brand to cause disruption. The competition is huge—and in a market that shows customers different services and brands at virtually the same rate, they will prefer one that offers good customer experience.

The biggest demand in the market is that of excellent Customer Experience.

Experience is the new economy

Your brand needs to be able to reach your potential consumers right where they are, at a time of their convenience. Thanks to digitisation and eCommerce, they have the biggest mall on their fingertips.

Customer experience has become the new differentiator for success. It has become the thing consumers value the most. This is what will retain them.

Course objective

With a 360-degree approach to Customer Experience, this course covers all the topics below (among more):

There are 11 modules:

  • Why do we do the things that we do?
  • Feeling good about yourself
  • Treat people with respect
  • The quality of your work
  • Doing more than the minimum
  • The language of caring communication
  • How is your image?
  • What does the customer need?
  • The art of satisfying customers
  • Quality service to others
  • Handling Complaints

Arm yourself with the right insights and go win your consumer!


John Tschohl

Customer Service Global Leader


Author of the First in the World Customer Service Program

Service Strategy Consultant

Internationally recognised Customer Service Strategist

Best Selling Author

Called the "Guru of Customer Service" by USA Today and Entrepreneur Magazines



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