Exceptional Service (Group Leaders)

This program is built around the concept of all employees working together as a team to deliver exceptional service to customers.

The structured approach increases sensitivity to customer and work-related issues by developing communication and quality service skills.

Exceptional Service will have a powerful impact on the level of service your company provides if it has the support and commitment of you and your fellow workers. In turn, it offers skills, which will benefit you and your group for a lifetime.

COURSE AIMS

• Sharpen customer service skills by teaching techniques in customer care, quality communication, value-added service, and problem solving.
• Generate a level of performance and commitment that develops an exceptional service culture through pride, professionalism, and team spirit.
• Provide a means of teaching employees through easy-to-learn, easy-to remember steps to deal with customer situations and solve frustrating problems that come up in everyday encounters.

GROUP LEADERS MODULE

This course is identical to the Exceptional Service for your team members, except this course has a leaders module. It comes with some training to help you leader your team and instructions on facilitating five (5) group sessions.