Exceptional Service (Group Leaders)


This program is built around the concept of all employees working together as a team to deliver exceptional service to customers.

The structured approach increases sensitivity to customer and work-related issues by developing communication and quality service skills.

Exceptional Service will have a powerful impact on the level of service your company provides if it has the support and commitment of you and your fellow workers. In turn, it offers skills, which will benefit you and your group for a lifetime.

COURSE AIMS

  • Sharpen customer service skills by teaching techniques in customer care, quality communication, value-added service, and problem solving.
  • Generate a level of performance and commitment that develops an exceptional service culture through pride, professionalism, and team spirit.
  • Provide a means of teaching employees through easy-to-learn, easy-to remember steps to deal with customer situations and solve frustrating problems that come up in everyday encounters.

GROUP LEADERS MODULE

This course is identical to the Exceptional Service for your team members, except this course has a leaders module. It comes with some training to help you leader your team and instructions on facilitating five (5) group sessions.

John Tschohl

Customer Service Global Guru


Author of the First in the World Customer Service Program

Service Strategy Consultant

Internationally recognised Customer Service Strategist

Best Selling Author

Called the "Guru of Customer Service" by USA Today and Entrepreneur Magazines


Ask us about Volume Discounts for 10+ Staff

([email protected])

NOTE: THIS TRAINER WILL ALSO ACCEPTS BBX INSTEAD OF CASH (EMAIL YOUR DETAILS TO [email protected])


$220

Exceptional Service (Group Leaders) (AUD)

£124

Exceptional Service (Group Leaders) (GBP)

$173

Exceptional Service (Group Leaders) (USD)

$238

Exceptional Service (Group Leaders) (NZD)

€144

Exceptional Service (Group Leaders) (EUR)