Loyal for Life: Service Recovery Training Program


How to take Unhappy Customers from hell to heaven in 60 seconds or less!

Loyal for Life is a structured approach to improving customer relations when a mistake or a misunderstanding threatens customer loyalty.

By increasing empowerment and reinforcing the customer service skills necessary to provide quality service recovery, you will see lower customer defection rates and an increase in positive word-of-mouth advertising.

You will be creating customers for life in just 60 seconds or less. Loyal for Life will have a powerful impact on the level of quality service your workforce provides, especially when there is a customer problem or complaint.

A common-sense training program that puts SERVICE RECOVERY and Empowerment first, and will:

  • Help you develop a world-class service
  • Define service recovery
  • Master empowerment
  • Identify service recovery procedures
  • Save time and money by avoiding the run-around
  • Describe the skills and techniques that will help your employees transform a dissatisfied customer into one who is overly happy -and loyal for life!

Creating Loyal Customers for Life... Service Recovery involves more than just saying "I am sorry!"


John Tschohl


Author of the First in the World Customer Service Program

Service Strategy Consultant

Internationally recognised Customer Service Strategist

Best Selling Author

Called the "Guru of Customer Service" by USA Today and Entrepreneur Magazines


As us about Volume Discounts

([email protected])

NOTE: THIS TRAINER WILL ALSO ACCEPTS BBX INSTEAD OF CASH (EMAIL YOUR DETAILS TO [email protected])

$132

Loyal for Life (AUD)

Service Recovery Training Program

£70

Loyal for Life (GBP)

Service Recovery Training Program

$97

Loyal for Life (USD)

Service Recovery Training Program

$134

Loyal for Life (NZD)

Service Recovery Training Program

€81

Loyal for Life (EUR)

Service Recovery Training Program