Loyal for Life: Service Recovery Training Program
How to take Unhappy Customers from hell to heaven in 60 seconds or less!
Loyal for Life is a structured approach to improving customer relations when a mistake or a misunderstanding threatens customer loyalty.
By increasing empowerment and reinforcing the customer service skills necessary to provide quality service recovery, you will see lower customer defection rates and an increase in positive word-of-mouth advertising.
You will be creating customers for life in just 60 seconds or less. Loyal for Life will have a powerful impact on the level of quality service your workforce provides, especially when there is a customer problem or complaint.
A common-sense training program that puts SERVICE RECOVERY and Empowerment first, and will:
- Help you develop a world-class service
- Define service recovery
- Master empowerment
- Identify service recovery procedures
- Save time and money by avoiding the run-around
- Describe the skills and techniques that will help your employees transform a dissatisfied customer into one who is overly happy -and loyal for life!
Creating Loyal Customers for Life... Service Recovery involves more than just saying "I am sorry!"
Author of the First in the World Customer Service Program
Service Strategy Consultant
Internationally recognised Customer Service Strategist
Best Selling Author
Called the "Guru of Customer Service" by USA Today and Entrepreneur Magazines