Loyal for Life: Service Recovery Training Program (Group Leaders)

Loyal for Life is a structured approach to improving customer relations when a mistake or a misunderstanding threatens customer loyalty.

By increasing empowerment and reinforcing the customer service skills necessary to provide quality service recovery, you will see lower customer defection rates and an increase in positive word-of-mouth advertising.

You will be creating customers for life in just 60 seconds or less. Loyal for Life will have a powerful impact on the level of quality service your workforce provides, especially when there is a customer problem or complaint.

RECOMMENDATION

Group Leaders to complete this course before the rest of the employees start this course. This course is designed to equip you with resources and develop your leadership skills. You will be required to lead the your team at various points as they progress through the course


John Tschohl


Author of the First in the World Customer Service Program

Service Strategy Consultant

Internationally recognised Customer Service Strategist

Best Selling Author

Called the "Guru of Customer Service" by USA Today and Entrepreneur Magazines


Ask us about Volume Discounts

([email protected])

NOTE: THIS TRAINER WILL ALSO ACCEPTS BBX INSTEAD OF CASH (EMAIL YOUR DETAILS TO [email protected])

$220

Loyal for Life: Service Recovery Training Program (Group Leaders) (AUD)

£124

Loyal for Life: Service Recovery Training Program (Group Leaders)

$173

Loyal for Life: Service Recovery Training Program (Group Leaders) (USD)

$238

Loyal for Life: Service Recovery Training Program (Group Leaders) (NZD)

€144

Loyal for Life: Service Recovery Training Program (Group Leaders)