Loyal for Life: Service Recovery Training Program (Group Leaders)
Loyal for Life is a structured approach to improving customer relations when a mistake or a misunderstanding threatens customer loyalty.
By increasing empowerment and reinforcing the customer service skills necessary to provide quality service recovery, you will see lower customer defection rates and an increase in positive word-of-mouth advertising.
You will be creating customers for life in just 60 seconds or less. Loyal for Life will have a powerful impact on the level of quality service your workforce provides, especially when there is a customer problem or complaint.
Group Leaders to complete this course before the rest of the employees start this course. This course is designed to equip you with resources and develop your leadership skills. You will be required to lead the your team at various points as they progress through the course