Speed: Do It Fast, Do It Right

Learn how to make on-the-spot decisions with confidence. Dramatically shorten the time it takes to complete any task for customers and co-workers by:

  • Doing it fast,
  • Doing it now,
  • and Doing it right!

Speed is a structured approach to dramatically decreasing the amount of time employees need to complete any job related task. By increasing empowerment and reinforcing the policies that support Speed, you will consistently see higher quality results produced in less.

You will save time, money, resources and create more revenue by focusing on Speed.

Speed will have a strong, powerful impact on workforce performance.


Group Leaders to complete this course before the rest of the employees start this course. This course is designed to equip you with resources and develop your leadership skills. You will be required to lead the your team at various points as they progress through the course.

Course Content

  • Introduce Strategies that significantly reduce the amount of time and effort it takes to do jobs.
  • What is SPEED?
  • Barriers to SPEED
  • The SPEED Mindset
  • Empowerment
  • Policies, Procedures and Systems
  • Techniques and Tools
  • Accuracy and Quality
  • Keeping Promises and Over Delivering

Course Outcomes

  • Increased Employee Self-Worth
  • Attitude Change regarding work performance
  • Helps companies gain a competitive advantage.
  • Another skill in developing exceptional customer service.
  • Dramatic growth for companies
  • Create an opportunity for promotions.
  • Helps you to stand out from the pack as a leader. Spotlights work ethic and abilities

Approximate Time to Complete

6-8 Hours

John Tschohl

Customer Service Specialist

Author of the First in the World Customer Service Program

Service Strategy Consultant

Internationally recognised Customer Service Strategist

Best Selling Author

Called the "Guru of Customer Service" by USA Today and Entrepreneur Magazines

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